Refund and Returns Policy

GEWA Membership Refund Policy

At GEWA, we value our members and strive to provide the best experience possible. However, we understand there might be circumstances where you need to request a refund. Below is our comprehensive refund policy to guide you through the process:

1. Eligibility for Refund

Refunds are considered under the following conditions:
1.1 Time Period: Refund requests will only be accepted after 9 months of continuous membership activation. Requests made before this period are not eligible for refunds.
1.2 Unused Membership: If the member has not accessed, used, downloaded, or interacted with any data or resources available on the GEWA platform during the 9-month period, they may be eligible for a refund under the satisfaction guarantee policy.

2. Refund Request Process

To initiate a refund, follow these steps:
2.1 Submission of Request: Send your refund request to gewatouch@gmail.com. Ensure you include:

  • Your full name and registered email ID.
  • A brief reason for canceling the membership.
  • The date of membership activation for verification purposes.

2.2 Review and Validation: GEWA will review your usage history to confirm that no data or resources have been accessed or downloaded during the 9-month period.

2.3 Approval: Once your request is approved, you will receive a confirmation email with the refund details.

3. Refund Processing

3.1 Timeframe: Approved refunds will be processed and credited within 15 working days from the date of approval.
3.2 Payment Method: Refunds will be credited back to the original payment source.
3.3 Deductions:

  • Refunds will be made for the full membership amount less applicable GST charges.
  • No additional deductions will apply if the membership is unused and satisfies the refund criteria.

4. Exclusions and Limitations

4.1 Partial Usage: Memberships that show any usage of data, resources, or platform features during the 9-month period are not eligible for a refund.
4.2 Early Requests: Refund requests made before 9 months of membership activation will not be considered under any circumstances.
4.3 Non-Transferable Refunds: Refunds are processed only to the account used for the original payment. They cannot be transferred to a different account or individual.

5. General Conditions

5.1 Final Decision: GEWA reserves the right to review and approve or deny refund requests based on compliance with this policy.
5.2 Communication: All communications related to refunds will be made via email at gewatouch@gmail.com.

For Assistance:
If you have any further questions regarding our refund policy or require additional support, please contact us at gewatouch@gmail.com. Our team is here to assist you.

Thank you for choosing GEWA!